We’re committed to exceptional customer service, shipping and delivery. We offer delivery of all objects according to the rates calculated during checkout. This includes packing, shipping, delivery and insurance. Please inspect your delivery and sign for it on receipt.

For international orders, contact us at 888-878-8628 or [email protected] to make arrangements for delivery.

SMALL OBJECTS

Small objects will be delivered UPS or equivalent carrier. Small objects typically arrive within 7-10 business days. After your order is placed, you will receive tracking information within 5 business days. Online clients will be contacted via email to the address you provide in checkout. PAGODA RED works diligently to ship your objects in a timely manner. 

If you’re in Chicago and wish to pick up your item from our store, select this option during checkout. We’ll contact you to arrange a pickup time that’s convenient for you.

WHITE GLOVE

PAGODA RED handles all aspects of delivery so you don’t have to—just place your order and our expert White Glove partners will handle the rest. We will update you with carrier information and expected delivery date as soon as details are confirmed, generally 1-3 weeks prior to delivery. Online clients will be contacted via email to the address you provide in checkout.

Please let us know about any stairs, elevators, narrow turns, doorways, or other situations we should consider to make installation smooth. Large objects typically arrive within 4-5 weeks. White Glove service includes placement in your home and installation if necessary. All packing materials will be removed.

If you’re in Chicago and wish to pick up your item from our store, select this option during checkout. We’ll contact you to arrange a pickup time that’s convenient for you.

FREIGHT

If you have a receiving warehouse or storage facility, you might consider shipping via freight—a fast and cost efficient method. Our expert handlers will pack and crate. You can expect delivery within 7-10 business days. Within 5 business days you will receive tracking information. If you have any questions, please contact our Shipping Team at 331.218.6642 or [email protected]

ORDERS TO ALASKA, HAWAII AND PUERTO RICO

For orders shipping to Alaska, Hawaii and Puerto Rico, please contact us at 888-878-8628. We’ll obtain a custom shipping quote based on your objects and delivery destination.

SHIPMENT TO AN APO/FPO AND P.O. BOX

For orders shipping to APO/FPO and P.O. Box, please contact us at 888-878-8628, and we’ll do our best to accommodate your shipping needs.

INTERNATIONAL ORDERS

For orders shipping outside of the United States, please contact us at 888-878-8628. We’ll obtain a custom shipping quote based on your item(s) and international delivery destination. The quote will include packing, shipping, and insurance. Taxes, duty, brokerage and other international entry fees will be the separate responsibility of the purchaser.

RETURNS

We want you to be happy with your purchase, but if it doesn’t fit in your home, we understand.

Please contact us at 888-878-8628 or email [email protected] within 14 days of receiving your objects so we can help you find something else or begin the return process. You are welcome to use the shipper of your choice to make returns, but please be sure to insure it for the full value. Please make sure your objects are returned in the same condition as you received them.

We’re happy to refund the purchase price in the original form of payment. Shipping charges are not refundable. Return shipping and return pickup fees are the customer’s responsibility and are not refundable.

DELAYING SHIPMENT

We ship objects as quickly as we can, typically within 5 business days for small objects and within 10 business days for furniture. We understand that under certain circumstances you may need to delay the arrival of your order. Please contact us at 888-878-8628 within 24 hours of placing your order to make special arrangements.

CANCELLING AN ORDER

Please contact us at 888-878-8628 to cancel an order within 24 hours of receiving your order confirmation. If your order has already shipped, you’ll need to contact us at 888-878-8628 or email [email protected] to arrange a return.

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