Shipping & Returns

We’re committed to exceptional customer service, shipping and delivery. We offer delivery of all items according to the rates calculated during checkout. This includes packing, shipping, delivery and insurance. Please inspect your delivery and sign for it on receipt.

For international orders, contact us at 888-878-8628 or customerservice@pagodared.com to make arrangements for delivery.

SMALL ITEMS

Small Items will be delivered UPS or equivalent carrier. After your order is placed, we’ll contact you within five business days with tracking information. Online clients will be contacted via email to the address you provide in checkout. Pagoda Red works diligently to ship your items in a timely manner. Small items typically arrive within seven to ten business days.

If you’re in Chicago and wish to pick up your item from our store, select this option during checkout. We’ll contact you to arrange a pickup time that’s convenient for you.

LARGE ITEMS

Pagoda Red handles all aspects of delivery so you don’t have to—just place your order and our expert White Glove partners will handle the rest. We’ll contact you within ten business days with tracking information. Online clients will be contacted via email to the address you provide in checkout.

Please let us know about any stairs, elevators, narrow turns, doorways, or other situations we should consider to make installation smooth. Large items typically arrive within 21 business days. White Glove service includes placement in your home and assembly if necessary. All packing materials will be removed.

If you’re in Chicago and wish to pick up your item from our store, select this option during checkout. We’ll contact you to arrange a pickup time that’s convenient for you.

ORDERS TO ALASKA, HAWAII AND PUERTO RICO

For orders shipping to Alaska, Hawaii and Puerto Rico, please contact us at 888-878-8628. We’ll obtain a custom shipping quote based on your items and delivery destination.

SHIPMENT TO AN APO/FPO AND P.O. BOX

For orders shipping to APO/FPO and P.O. Box, please contact us at 888-878-8628, and we’ll do our best to accommodate your shipping needs.

INTERNATIONAL ORDERS

For orders shipping outside of the United States, please contact us at 888-878-8628. We’ll obtain a custom shipping quote based on your item(s) and international delivery destination. The quote will include packing, shipping, and insurance. Taxes, duty, brokerage and other international entry fees will be the separate responsibility of the purchaser.

RETURNS

We want you to be happy with your purchase, but if it doesn’t fit in your home, we understand.

Please contact us at 888-878-8628 or email customerservice@pagodared.com within 14 days of receiving your items so we can help you find something else or begin the return process. You are welcome to use the shipper of your choice to make returns, but please be sure to insure it for the full value. Please make sure your items are returned in the same condition as you received them.

We’re happy to refund the purchase price in the original form of payment. Shipping charges are not refundable. Return shipping and return pickup fees are the customer’s responsibility and are not refundable.

DELAYING SHIPMENT

We ship items as quickly as we can, typically within five business days for small items and within ten business days for furniture. We understand that under certain circumstances you may need to delay the arrival of your order. Please contact us at 888-878-8628 within 24 hours of placing your order to make special arrangements.

CANCELLING AN ORDER

Please contact us at 888-878-8628 to cancel an order within 24 hours of receiving your order confirmation. If your order has already shipped, you’ll need to contact us at 888-878-8628 or email customerservice@pagodared.com to arrange a return.

Ask Us Anything

Over the last 20 years, we’ve created meaningful shopping and discovery experiences. Questions come up—we love to help. Can’t find it? Let us try.
We’ll make your search a joy.

You’re Invited

Sign up and be the first to know about new arrivals, private events and our favorite projects.