FAQ'S

Ask us anything

We’re here to help, whether your question has to do with provenance, shipping or advice for a design project. If you can't find the answer to your question below, call us at 888-878-8628 or email customerservice@pagodared.com. We’ll make your search a joy.

Placing Orders

Add items to your basket and complete your checkout on Pagodared.com. You can also place an order over the phone by calling 888-878-8628.

We do ship internationally, but require you to place an order over the phone (888-878-8628) or email (customerservice@pagodared.com). In order to provide you the best shipping price, we’ll obtain a custom quote based on your order and delivery destination.

Prices

All prices displayed are in US dollars ($) and are subject to change at any time.

Item Colors

Colors on our website are shown as accurately as possible. However, variations in color depend on your monitor, so we cannot guarantee exact matches. If you have any questions regarding color, or anything else, please call us at 888-878-8628.

Dimensions

All items are measured to the nearest quarter inch, rounding up if necessary. All items are weighed to the nearest pound, rounding up if necessary. Items weighing less than one pound are shown at one pound.


Shipping and Delivery

We work hard to ensure that delivery prices are reasonable. Shipping fees include careful packing to ensure safe transport, arrival and insurance. More information on shipping and delivery can be found here.

Once you place your order, a confirmation page will show your order number and summary. We suggest you print this page. We’ll also email an order confirmation to the address you provide in checkout. Please check your spam folder if you don’t see an order confirmation in your inbox. If you don’t receive an email order confirmation within 24 hours, please contact us at 888-878-8628 or customerservice@pagodared.com.

All online orders allow you to bill and ship to different addresses during checkout. If you need to change an address after you’ve placed your order, please contact us at 888-878-8628 or customerservice@pagodared.com.

Pagoda Red works diligently to ship your items as quickly as possible, usually within five business days for non-furniture items, and within ten business days for furniture. Once your order has shipped, you’ll receive an email with shipping and tracking information, sent to the address you provide in checkout. Learn more about shipping and delivery here.

We ship items as quickly as we can, typically within five business days for small items and within ten business days for furniture. We understand that under certain circumstances, you may need to delay the arrival of your order. Please contact us at 888-878-8628 within 24 hours of placing your order to make special arrangements.

During checkout, you’ll see shipping options based on your order and zip code. Small items usually ship UPS or equivalent carrier; furniture and other large items will be delivered with White Glove service, placed in your home and assembled if necessary. All packing materials will be removed. If your shipping address is outside the contiguous United States, we’ll use an international carrier.


We take great pride in the quality of our objects and carefully inspect your order prior to shipment. On receipt, please inspect your item. If it’s damaged on arrival, please contact us at 888-878-8628 or customerservice@pagodared.com within 24 hours.

Yes. Please contact us at 888-878-8628 to place your order. We’ll obtain a custom shipping quote based on your item(s) and international delivery destination. The quote will include packing, shipping, and insurance. Taxes, duty, brokerage and other international entry fees will be the separate responsibility of the purchaser.

Yes. Please contact us at 888-878-8628 to place your order. We’ll obtain a custom shipping quote based on your item(s) and delivery destination.

Yes. Please contact us at 888-878-8628 to place your order, and we’ll do our best to accommodate your shipping needs.

Returns

We stand behind our items and we want you to be happy with your purchase. Information on returns is located here.

Please contact us at 888-878-8628 within 24 hours with your order number. Once your order has shipped, you’ll need to follow the steps to complete a return.


Refunds are processed within 10 business days after the item has been received. Once we receive your merchandise and confirm it’s in showroom condition with original packaging and tags, we’ll issue your refund. We’ll provide a credit back to the same card used to make the original purchase. Refunds typically appear on your credit card statement in one to two billing periods.

Payment

Our website has security measures in place to protect the loss, misuse, and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL encryption technology. Your personal information, including your credit card information and sign-in password, is stored in encrypted formats at all times. We do not share your information with third parties.


We accept Visa, MasterCard, and American Express. If you wish to pay by check or wire transfer, please contact customer service at 888-878-8626 to place your order.

Sales tax is calculated on the merchandise total, identified as Subtotal on your order summary. All sales tax is collected based on the laws and regulations of the state or province indicated in the shipping address. Pagoda Red collects tax only in the state of Illinois.

Shopping Information

Our site is optimized to support Google Chrome version 30 and higher, Mozilla Firefox version 24 and higher, Microsoft Internet Explorer versions 9.0 or higher, and Microsoft Edge. If you’re using a Macintosh computer, our site is compatible with OS 9, OS X - Lion thru El Capitan and Safari version 5 or higher.

Sign into your account to save items in your shopping basket. To access your saved basket, just sign back into your account on any computer. Items will be available until they sell out.


If you add items to your shopping basket without signing in, you may access your saved basket for 30 days using only the same computer.


Contact Us

Chicago

400 North Morgan Street
Chicago, IL 60642
Monday through Saturday 10:00 pm to 6:00 pm
773-235-1188

Winnetka

911 Green Bay Road
Winnetka, IL 60093
Tuesday - Saturday 10:00 am to 5:00 pm
847-784-8881

Our phone number is 888-878-8628 or you can email us at: corporate@pagodared.com.

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